FAQ

Below you will find the answers to some of the most commonly asked questions regarding Debt Collection Experts debt collection solutions. We encourage you to read more about our process and how we will be able help you.

What does Debt Collection Experts charge for its debt collection services?

Until you have your money recovered, you don’t pay us anything. Once we have settled your debt and collected your money, a small % of that money is paid to us. Feel free to check out the “Rates” page to find out how we calculate payments.

What strategy is used to collect a debt?

In an effort to increase the chances of fund recovery, we use a selection of various strategies. Initially, our strategy is to contact debtors by phone, fax, and email. Should contact be difficult to obtain, we hire private investigators, as well as utilize the services of Samuel Fields, our on-staff attorney. We maintain a working relationship with over 2,000 attorneys, in order to handle lawsuits for cases that escalate into credit collections.

Debt Collection Experts will go to great lengths to ensure that our debt collection staff follow laws & regulations and remain professional at all times regarding debt collection practices. Your assigned debt collector will determine the appropriate methods for each case, as we understand that every situation is different.

As time passes, do some cases escalate? If you aren’t able to collect the debt, what happens?

We use a four step process to manage debt collection:

Step 1: Initiate professional communication, which serves as a reminder that there is an unpaid debt
Step 2: Debt negotiation; working with debtors to recover the funds
Step 3: Aggressive approach with stern, frequent and persistent communication with debtors
Step 4: File suit in local jurisdiction relative to the debt collection matter

The step in which debt collection services start is up to the client, however, our debt collection agency suggests beginning with Step 1. Beginning with an aggressive approach may possibly cause debtors to refuse to pay and avoid communication. Our expert debt collectors have developed the 4-step program for maximum results.

When will I be notified about case status?

At least once a month you will receive a detailed report from our collection agency, if the status of the case has changed. Should the debt go unpaid, an initial report is all you will receive. One of our debt collectors will communicate with you the moment there is new activity involving your case. You will be contacted via email or phone call.

A batch report will be issued weekly for clients with a large volume of cases. If at any point a client would like a fresh update on a case, we encourage them to email their representative.

Is placing a collection account difficult?

No, not at all, it is a simple process. Fill out our simple placement form and Debt Collection Experts agency will take care of the rest.

If I don’t know the location of my debtor, should I still use collection services from Debt Collection Experts?

Yes, because we use “skiptracing”. This is the process that tracks debtors that are missing and pursues debtors for recoverery owed funds.

*Note that consumer debtors in many states handled by attorneys and agency affiliates. License number of the Attorney or Agency Affiliate provided upon request.
*Debt Collection Experts NOT licensed in Idaho for consumer debt collection.
*Debt Collection Experts NOT licensed in Connecticut(Pending) for consumer debt collection.
*Debt Collection Experts NOT licensed in Colorado for consumer debt collection.
*Debt Collection Experts NOT licensed in Minnesota for consumer debt collection.
*Debt Collection Experts NOT licensed in North Dakota for consumer debt collection.

Do you provide collection in all states?

We collect internationally and nationally. Our license covers all jurisdictions and states or uses an agency or attorney to meet client needs locally.

A List of Areas & States Served by Our Company or Affiliate Companies:

Alabama (AL)
Alaska (AK)
Arizona (AZ)
Arkansas (AR)
California (CA)
Colorado (CO)*
Connecticut (CT)*
District Of Columbia (D.C.)
Delaware (DE)
Florida (FL)
Georgia (GA)
Hawaii (HI)
Idaho (ID)**
Illinois (IL)
Indiana (IN)
Iowa (IA)
Kansas (KS)
Kentucky (KY)
Louisiana (LA)
Maine (ME)
Maryland (MD)
Massachusetts (MA)
Michigan (MI)
Minnesota (MN)*
Mississippi (MS)
Missouri (MO)
Montana (MT)
Nebraska (NE)
Nevada (NV)
New Hampshire (NH)
New Jersey (NJ)
New Mexico (NM)
New York (NY)
North Carolina (NC)
North Dakota (ND)*
Ohio (OH)
Oklahoma (OK)
Oregon (OR)
Pennsylvania (PA)
Rhode Island (RI)
South Carolina (SC)
South Dakota (SD)
Tennessee (TN)
Texas (TX)
Utah (UT)
Vermont (VT)
Virginia (VA)
Washington (WA)
West Virginia (WV)
Wisconsin (WI)
Wyoming (WY)

*Note that we do NOT have license in some states. These cases handled by Agency Affiliate or certified Attorney. License numbers provided upon request for the collection company managing the case.

Some Of The Cities* Served by Our Company or Affiliate Companies:

Yonkers, Worcester, Winston-Salem, Wichita, Waterbury, Washington DC, Warren, Waco, Virginia Beach, Vallejo, Tulsa, Tucson, Torrance, Topeka, Toledo, Thousand Oaks, Tempe, Tampa, Tallahassee, Tacoma, Syracuse, Sunnyvale, Stockton, Sterling Heights, Stamford, St. Petersburg, St. Paul, St. Louis, St Paul, St Louis, Springfield, Spokane, South Bend, Sioux Falls, Simi Valley, Shreveport, Seattle, Scottsdale, Savannah, Santa Rosa, Santa Clarita, Santa Ana, San Jose, San Francisco, San Diego, San Bernardino, San Antonio, Salt Lake City, Salinas, Salem, Sacramento, Rockford, Rochester, Riverside, Richmond, Reno, Rancho Cucamonga, Raleigh, Providence, Portsmouth, Portland, Pomona, Plano, Pittsburgh, Phoenix, Philadelphia, Peoria, Paterson, Pasadena, Paradise, Oxnard, Overland Park, Orlando, Orange, Ontario, Omaha, Oklahoma City, Oceanside, Oakland, Norfolk, Newport News, Newark, New York City, New Orleans, New Haven, Nashville, Moreno Valley, Montgomery, Modesto, Mobile, Minneapolis, Milwaukee, Miami, Metairie, Mesquite, Mesa, Memphis, Madison, Macon, Lubbock, Lowell, Louisville, Los Angeles, Long Beach, Livonia, Little Rock, Lincoln, Lexington-Fayette, Las Vegas, Laredo, Lansing, Lakewood, Knoxville, Kansas City, Jersey City, Jacksonville, Jackson, Irving, Irvine, Inglewood, Indianapolis, Independence, Huntsville, Huntington Beach, Houston, Honolulu, Hollywood, Hialeah, Hayward, Hartford, Hampton, Greensboro, Grand Rapids, Glendale, Gary, Garland, Garden Grove, Fullerton, Fresno, Fremont, Fort Worth, Fort Wayne, Fort Lauderdale, Flint, Evansville, Eugene, Escondido, Erie, Elizabeth, El Paso, El Monte, East Los Angeles, Durham, Detroit, Des Moines, Denver, Dayton, Dallas, Corpus Christi, Concord, Columbus, Colorado Springs, Cleveland, Citrus Heights, Cincinnati, Chula Vista, Chicago, Chesapeake, Chattanooga, Charlotte, Charleston, Cedar Rapids, Buffalo, Bridgeport, Boston, Boise, Birmingham, Berkeley, Beaumont, Baton Rouge, Baltimore, Bakersfield, Austin, Aurora, Atlanta Cleveland, Atlanta, Arlington, Ann Arbor, Anchorage, Anaheim, Amarillo, Allentown, Alexandria, Albuquerque, Albany, Akron, Abilene

*Note that we do NOT have license in some cities. These cases handled by Agency Affiliate or certified Attorney. License numbers provided upon request for the collection company managing the case.